If things go wrong...
Emergency number: 112
To contact the emergency services in any EU country, dial 112.
More information about the Single European emergency call number 112.
Loss or theft
Report any theft to the local police. You will need to enclose the police report when making your insurance or compensation claim. Cancel any lost or stolen credit cards immediately. If your passport has been stolen, report it to your country's consulate or embassy as well as to the police.
Air passenger rights
As an air passenger you have certain rights when it comes to information about flights and reservations, overbooking, compensation in the case of accident and package holidays.
These rights are set out in the European Commission Air Passenger Rights Charter and displayed on posters in European airports.
If you have a complaint or a grievance, contact the airline or organiser of the package holiday, or your national air transport or consumer protection organisation. You can also e-mail the European Commission for information.
Advice on your rights
For free advice on your rights as a traveller and any other rights and where to go for help, telephone the EUROPE DIRECT service on 00800 678 910 11 from anywhere in the European Union. You can also email the service via http://ec.europa.eu/europedirect/
Spanish Tourist Offices - Worldwide
- Argentina, Buenos Aires
- Austria, Vienna
- Belgium, Brussels
- Brazil, Sao Paulo
- Canada, Toronto
- Denmark, Copenhagen
- Finland, Helsinki
- France, Paris
- Germany: Berlin, Düsseldorf, Frankfurt & Munich
- The Netherlands, The Hague
- Italy: Milan & Rome
- Japan, Tokyo
- Mexico, Mexico City
- Norway, Oslo
- Portugal, Lisbon
- Sweden, Stockholm
- Switzerland: Geneva &Zürich
- United Kingdom, London
- United States of America: Chicago, Los Angeles, Miami & New York
Argentina
- Buenos Aires
Oficina Española de Turismo
Florida, 744-1º
1005 Buenos Aires
Tel: 541/ 3227264 - 3225923
Fax: 541/ 3225923
Austria
- Vienna
Spanisches Fremdenverkehrsamt
Walfischg. 8/14 (Mzz)
A1010 Wien -1
Tel:431/ 512-9580
Fax: 431/512-9581
Belgium
- Bruselas/Brussels
Office Espagnol de Tourisme
Avenue des Arts, 21
1040 Bruxelles
Tel. 322/ 2801926 - 280 1928
Fax: 322/ 2302147
Brazil
- Sao Paulo
Escritorio Espanhol de Turismo
rua Zequinha de Abreu, 78
Cep 01250 Sao Paulo
Tel: 5511/ 655999
Fax: 5511/ 8720733
Canada
- Toronto
Tourist Office of Spain
2 Bloor Street West 34th Floor
Toronto, Ont. M4W 3E2
Tel: 1416/ 9613131 - 9614079
Fax: 1416/ 9611992
Denmark
- Copenhague/Copenhagen
Den Spanske Stats turistbureau
Store Kogensgade,1-3
1264 Kobenhavn
Tel: 4533/ 151165
Fax: 4533/ 158365
Finland
- Helsinki
Espanjan Valtion Matkailutoimisto
Mechelininkatu, 12-14
00100 Helsinki
Tel: 3580/ 441992
Fax: 3580/ 442687
France
- Paris
Office Espagnol du Tourisme
43, Rue Decamps
75784 Paris Cidex 16 France
Tel: 4503-8250
Fax: 4503-8251; Minitel: 3615 ESPAGNE
The Netherlands
- Spaans Bureau Voor Vreemdelingenverkeer
Laan Van Meerdervoort, 8-8ª
2517 Aj Den Haag
Tel: 3170/ 3465900
Fax. 3170/ 3649859
Germany
- Berlin
Spanisches Fremdenverkehrsamt
180, Kurfürstendamm - 10707 Berlin
Tel: 4930/8826543 - 8826542
Fax: 4930/8826661
- Düsseldorf
Spanisches Fremdenverkehrsamt
Grafenberger Allee, 100 - "Kutscherhaus"
40237 Düsseldorf
Tel: 49211/ 6803980
Fax: 49211/6803985
- Frankfurt
Spanisches Fremdenverkenhrsamt
Myliusstrasse, 14
60325 Frankfurt Main
Tel: 4969/ 725033 - 725038
Fax: 4969/725313
- Munich
Spanisches Fremdenverkehrsamt
Post Fach nº151940 - 80051 München
Schubertstrasse, 10
80336 München
Tel: 4989/ 5389075 - 5389076
Fax: 4989/ 5328680 - The Hague
Italia/Italy
- Milan
Ufficio Spagnolo del Turismo
Via Broletto, 30
Milano 20121
Tel: 392/ 72004617 - 72004313
Fax: 392/ 72004318 - Rome
Ufficio Spagnolo del Turismo
Via del Mortaro, 19 - interno 5
Roma 00187
Tel: 396/ 6783106 - 6782850
Fax: 396/ 6798272
Japan
- Tokio/Tokyo
Tourist Office of Spain
Daini Toranomon Denki Bldg. 4F
3-1-10 Toranomon. Minato-Ku
Tokio 105
Tel: 813/ 34326141/2
Fax:813/ 34326144
Mexico
- Mexico
Oficina Española de Turismo
Alejandro Dumas, 211 - Colonia Polanco
11560 Mexico DF
Tel: 525/ 5311785 - 5457322
Fax: 525/ 2554782
Norway
- Oslo
Den Spanske Stats Turistbyra
Ruselökkveien, 26
1251 Oslo - 2
Tel: 47/ 22834050
Fax: 47/ 22831922
Portugal
- Lisbon
Delegaçao Oficial do Turismo Espanhol
Edificio Monumental- Av. Fontes pereira de Melo, 51-4º andar D
1000 Lisboa
Tel: 3511/ 3541992 - 3545329
Fax: 3511/ 3540332
Sweden
- Stockholm
Spanska Stat. Turistbyra
Stureplan, 6
114-35 Stockholm
Tel: 468/ 6114136 - 6111992
Fax: 468/ 6114407
Switzerland
- Geneva Office Espagnol du Tourisme
40 Boulevard Helvetique -67 rue du Rhone
Geneve, 1207
Tel: 4122/ 7311133
Fax: 4122/ 7311366
- Zürich
Spanisches Fremdenverkehrsamt
Seefeldstrasse, 19
CH 8008 Zürich
Tel: 411/ 5257930
Fax: 411/2526204
United Kingdom
- Londres/ London
Spanish National Tourist Office
22-23 Manchester Square
London W1M 5AP
Tel: 0171 486 8077
24-hour brochure request: 0891 669 920 calls cost 50 pence per minute (Within UK)
Fax: 0171 486 8034
United States of America
- Chicago
Tourist Office of Spain
Water Tower Place, suite 915 East
845, North Michigan Avenue
Chicago. ILL. 60611
Tel. 1312/ 6421992 - 9440216
Fax: 1312/ 642 9817
- Los Angeles
Tourist Office of Spain
8383 Wilshire Blvd, Suite 960
Beverley Hills, CAL 90211
Tel: 1213/ 6587188 - 6587192
Fax: 1213/ 6581061